In today’s digital age, cybersecurity is a top concern for businesses of all sizes. With sensitive information stored online, it’s important to take measures to protect your accounts from potential hackers. Though ServiceM8 have invested in industry-leading infrastructure and have bank-grade security to secure their servers, this alone doesn’t protect individual ServiceM8 accounts from being […]
#TipTuesday – Set up 5 year reminders with a 58 month follow up badge If you’re an electrician, you’ll be wanting to remind your customers that their next EICR or PAT test needs to be done 5 years after the last check. ServiceM8 only offers the recurring job follow up badges (the ribbon-shaped badges) for […]
When you send quotes from ServiceM8, if you include the link for the customer to view online, your customer can accept the quote online.
#TipTuesday – How to report on staff job check in and check out times If you go to the desktop version (ie not the ServiceM8 app) and head over to reports > timesheets > activity timesheets, you can run a report for each staff member. Set the data source to mobile checkin / checkout information […]
ServiceM8 offers a range of badges to streamline your workflow. In this article, we’ll explore the 5 main badge types – Information Only, Follow Up, Form, Automation, and Asset badges. Understanding these badges will help you make the most of ServiceM8. Information Only badges serve as passive indicators, providing valuable information without triggering any specific […]
On the desktop version of ServiceM8 (both the desktop app for PC and Mac and the browser version if you’re using Chrome / Safari etc) there’s an overall on/off switch in settings > automation > payment follow up, This will turn payment chasers on or off for all clients. But you have more control than […]
Want to know how much your team are bringing in? Today I’ll show you how to create a custom report in ServiceM8 that breaks down your completed job revenue by team member. For this, you’ll need to make sure that you have the advanced reporting pack add-on switched on. To do this, go to settings […]
When creating your email and SMS templates, make sure that you use company ‘placeholders’ wherever possible. These are the fields that pull in things like your company name, address or office phone number/email. This company information is pulled from the settings > preferences > company information section of ServiceM8. This means that when you change […]
#TipTuesday – Need to attach photos or videos to a Job Diary not taken from the ServiceM8 app? Import them from your camera roll using the Job Actions bar in the relevant Job Card. To import photos from your camera roll: Your photos will appear then in the Job Diary. New to ServiceM8? – Sign […]
Does one job relate to another? Maybe pieces of work that have to be done on the same day, or jobs that include information about previous issues? Put a # in front of the job number when you’re writing a note and it’ll create a link that will take you directly to that job. This […]
Creating new ServiceM8 forms can be a time consuming process, especially when your forever switching between tabs in word looking for that elusive setting. In this guide I will show you step by step how to customize your word ribbon with all your most used functions. Step 1 – Right click on your tool bar to […]
Subscribe to my YouTube Channel for regular videos empowering small business owners View the Channel Transcript Hey, I’m Hazel, I’m a ServiceM8 expert and I have 10 years’ experience running a plumbing and heating business here in the UK. Thanks for taking the time today to check out this quick video of me showing you […]
