Been Burnt? Flag bad customers with the Burn List badge

The Burn List badge is a simple way to flag clients that have a negative history with your business.

For example, if a client refuses to pay or if they are abusive to your staff, you can apply the Burn List badge.

If that client tries to do business with you again, whoever tries to create a new job for them in ServiceM8 will show an immediate alert that there have been problems in the past.

Firstly, you’ll need to make sure you’ve switched on the Badges add-on – to do this go to Account > Settings > ServiceM8 add-ons > Badges

Next, you’ll need to activate the Burn List badge – to do this go to Account > Settings > Badges, then click and drag the Burn List badge from the left hand side (grey) to the right hand side (colour)

When you have a bad client, you can add the Burn List badge from the Online Dashboard or from the ServiceM8 mobile app.

Adding the badge in the Online Dashboard

1. Go to Account > Clients.
2. Find the relevant client, and click Open Client.
3. Badges appear on the right of the client card. Click the Burn List badge to apply.
4. Click Save.

Adding the badge in the ServiceM8 mobile app

1. At the bottom of your screen, tap More.
2. Tap Clients.
3. Find and tap the relevant client.
4. Tap Add Badge.
5. Tap the Burn List badge.

The badge is now applied to the client.

TIP: Include a note about why the burn list badge was applied. You may want to differentiate if you will completely refuse to do business with the client in the future, or if you will require upfront payment (or other conditions) before accepting new jobs.

Opening a new job for a client with the Burn List badge

If a client has an active Burn List badge, a warning will appear if a new job is created for them. Upon seeing the warning, you should go through their client Diary and/or past jobs to determine if you are willing to move forward with a new job and, if so, what precautions you should put in place first.