Don’t like the standard arrival tracking text message?
Hello {job.contact_first},
This is a courtesy message to let you know {staff.first} from Company ABC is on the way {and_will_be_arriving_in_approximately_x_minutes}. Please call {staff.mobile} if you are unable to be at the premises at this time.
No sweat, you can just replace it!
You need to add an SMS template to your account with the exact name “Navigate To Job Template”.
Then use the above as your starting point.
Note: To specify the approximate arrival time of the tech, use the field {and_will_be_arriving_in_approximately_x_minutes}. It’s important to note that estimated time of arrival is not available in all conditions, and so your template should take this into account. If no ETA is currently available, the field will be blank.
Have you done this? What did you change the text message to say instead?
