13th February 2024

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ServiceM8 Tips

Record your own phone welcome and voicemail messages for ServiceM8 Phone

Using ServiceM8 phone?

When I first set up my ServiceM8 Phone account, I didn’t know how to record my greeting message, so I just used the text-to-speech option to play a robot-like automated voice.

I thought it was about time I replaced the terrible robot voice….

To record your own welcome and voicemail messages:

  • Use the voice memos app on your iPhone to record your message
  • Upload / share it with your computer
  • It’ll be uploaded as a .m4a so you’ll need to change this to a wav or mp3 file so that ServiceM8 can accept it
  • ..Do this by just changing the file extension – click on the file name and where you see m4a, type over with mp3 (it’ll ask you to confirm)
  • Logged into your ServiceM8 account on a computer, go to account > settings > ServiceM8 Phone
  • In Call Settings, hit the edit button next to welcome message
  • Select custom file from the dropdown
  • Upload your mp3 file
  • Ta-da ! You’ll now see a play icon
  • Get a friend or use a different phone to give your business line a call and see how it sounds 🙂

Not using ServiceM8 Phone for your business? Try it free for 3 months –https://www.servicem8.com/uk/phone

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Hazel Portrait
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Hi, I’m Hazel. I’m a Business Systems Specialist + ServiceM8 Gold Partner.

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I ran a plumbing and heating company for 10 years and in 2016 became a ServiceM8 Partner.

I’ve worked with hundreds of business owners just like you to implement easier and more efficient ways of running their business.

My mission is simple: to inspire you and help you develop an efficient and profitable business that gives you the time to do more of what you love.

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